Conditions of Returns

Returns at Christian Lomas we take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase or you would like to return for another reason please see the information below. Please note that we do not accept returns on Custom CHRISTIAN LOMAS Denim or Leather jackets so please choose wisely.

Return of Sale items

Sale items are final and cannot be returned for a refund or exchange, other than in the event of them being faulty. Size guides can be found on all product pages. We recommend choosing carefully to avoid disappointment. If you have any questions please contact us at christian@christianlomas.com

Exchanges

We are happy to offer our customers an exchange on a product if the item(s) are:

- in original purchase condition.
-all tags. stickers are intact
-the exchanged item(s) are accompanied by original purchase receipt
-please choose carefully as we do not offer a refund on an incorrect choices. Exchanges are made at the original sale price.

All exchanges must be posted back within 10 days of original delivery date.

If you wish to return a full priced product for an exchange or store credit please contact us via email at christian@christianlomas.com for request return information. Our customer service team will then assess your return request. Please include your original receipt and order number with your return.

Please make your selection carefully as we do not offer refunds. Exchanges are subject to availability and we will not be held liable if your return shows visible signs of wear or if the product is not in original condition with all tags, labels and stickers intact, we will not process the return.

Returns should be posted via registered post to:

Christian Lomas
13 Bay Street
Double Bay
Sydney 2028
NSW Australia

Faulty items

If you wish to return a faulty item please contact christian@christianlomas.com to receive a return request form we will then confirm your exchange. Please include your original receipt and order number with your return. For faulty returns , please include your original receipt as well as your order number once we receive your return our customer service team will then assess the faulty item. If deemed faulty we can offer an exchange, store credit or refund.

Transaction Cancelation

If you wish to cancel an order please contact christian@christianlomas.com and provide the order number emailed to you at time of order placement and reason for cancellation immediately. In some cases it’s possible the order may have been shipped already, unfortunately in this case we cannot cancel the order and it will need to be treated as a return or exchange.